Cancellation and refund policy

We want you to shop on Sparkle Gifts without worry. This page explains, in plain language, when you can cancel, what can be returned, and exactly how and when you get your money back. The same rules are built into our website and app, so what you read here is what happens.

1. Cancellation

You can cancel an order — or individual items in it — free of charge at any time before the order is shipped. Go to Account → Orders → Cancel. Once an order has shipped it can no longer be cancelled; you may refuse delivery at the door or raise a return after it arrives.

2. Refund for a cancelled prepaid order

If you paid online (UPI, card, netbanking or wallet through Razorpay), the full amount including the delivery fee is refunded to your original payment method. The refund is initiated immediately when you cancel and reaches you in 5–7 business days, depending on your bank.

3. Cancelling a cash on delivery order

Nothing has been paid, so there is nothing to refund. Any Sparkle Gifts wallet money or Sparkle Gifts Coins used on the order are returned instantly.

4. Return window

You can return most items within 7 days of delivery. The window is set per category:

Some products carry their own return window; where they do, it is shown on the product page and on your order.

5. Return reasons

When you raise a return you choose one of these reasons: damaged, defective, wrong item, not as described, size / fit, no longer needed, or found a better price. Photos are required for damaged, defective and wrong-item returns.

6. How a return works

1. Request — raise the return from Account → Orders and pick a pickup slot.
2. Approval — our team approves or rejects the request. Returns for damaged, defective or wrong items raised within the window are approved automatically.
3. Pickup — our courier partner collects the item from your address, free of charge.
4. Quality check — the item is checked at our warehouse.
5. Refund initiated — your refund (or replacement) is released.

7. Refund amount

You are refunded the price you paid for the item, after any coupon discount that applied to it (the coupon is shared across items in proportion to their price). The delivery fee is refunded only when the reason is damaged, defective or wrong item, or when the whole order is returned for those reasons. The cash on delivery fee is not refundable.

8. Where the refund goes

• Prepaid orders — back to the original payment method through Razorpay, in 5–7 business days.
• Cash on delivery orders — as Sparkle Gifts wallet credit, instantly, usable on your next order.
• You may also choose Sparkle Gifts wallet for a prepaid order if you would like the money instantly.

9. Partial and goodwill refunds

We support refunds for individual items in an order, and our support team may issue a goodwill refund where something has gone wrong. The total refunded on an order can never exceed the amount you paid.

10. Coupons

If a return brings the remaining order value below the coupon's minimum order value, the coupon discount is deducted from the refund, because the order no longer qualifies for it.

Sparkle Gifts Coins and wallet money

If part of an order was paid with Sparkle Gifts Coins or wallet money and the order is cancelled or returned, coins come back as coins and money comes back as money, in the same proportion as they were used. Coins earned on a returned item are reversed.

Need help?

Write to owner@sparkle.test or call 1800-123-4228 (9 am – 9 pm, all days). See also our Returns policy for step-by-step examples.